CRA admits ‘unclear’ CERB communications led to mistaken applications


TORONTO — As millions of Canadians rushed to apply for the Canada Emergency Response Benefit in the early rollout, CRA call-centre agents were given wrong instructions for how self-employed Canadians would be assessed for their eligibility, according to the head of the union that represents the call centre workers.

“It was erroneous,” Marc Brière, president of the Union of Taxation Employees, told on Friday. “I’m calling it an honest mistake for the first three weeks of the program.”

The CRA now says messaging wasn’t clear on the subject of net and gross income with its employees and the general public.